George Carlin once asked, “Did you ever get so mad at someone that you forgot where you’re going?” Well, that just happened to me, but I’m at my desk, not in my car.
Here I am, calmly sitting at my desk trying to figure out why one of our webapps wasn’t working on my boss’s machine until he upgraded certain components that it uses. I knew his version was out of date, but from what little I can tell from the vendor’s release notes, the older version wasn’t old enough to give us any major problems.
So, I figure I’ll just install the older version on my machine and see if the problem appears. (You can stop giggling now.) Among the major obstacles here is that the vendor’s website breaks in strange and spectacular ways in Firefox — but only on one platform. (?!)
So, having switched to MSIE, I started again. The main page for the plug-in isn’t much help. Release notes? Feh, we don’t need no stinkin’ release notes. The support page lists some older versions, apparently chosen by /dev/random on the webserver. Eventually, it becomes clear that the most effective way to find older versions is to run don’t walk by any large blinking signs that read “Older Versions, Keep Right” and instead use the downloads search engine and wade through the results.
Oh, hey! While I’m in here, I might as well just grab the current version so I can fix my machine when I finish. (Didn’t I tell you to stop giggling?) You might think that, being a list of search results in the downloads section, that the results are, well, downloads. In fact, the “download” for the current version only is instead a link to the Marketing Department’s merry-go-round. You know what happens when you go in the front door and ask for a plug-in driving MSIE? You get a self-installing ActiveX Control instead. Not the plug-in.
This is where my memory gets fuzzy. Looking at my desktop, I can only presume that I gave up on finding the installer for the current version. I double click the installer, it tells me to smeg off. I run Add Remove Programs, click the Remove button, and run the installer again. I run Add Remove Programs again, reading more carefully, clicking the other Remove button, and run the installer again. Old version installed, and the webapp still works. A couple more cycles of remove+reinstall, and I find a way to install it that yields the behavior my boss was seeing.
He didn’t install it this way, so that’s not the answer.
So, I cool off for a while, write a first draft of this rant, and then go talk to my boss about this stupidity. While talking to him, it occurs to me what the real answer is (you don’t win anything for having figured it out already). He hadn’t installed it the way I did, he didn’t even download an installer (I was telling him how he had installed the plug-in once I realized what had happened). The thing is, when you see the magic self-install dialog box that MSIE posts when it doesn’t have an ActiveX Control for something, the installer is almost never complete. It might install the old-style or new-style plug-in, and any other browser that exists and runs on Windows might find it, but something about it is probably broken.
If you want a plug-in that is fully functional, you usually have to download and run an installer. If you go in with a plug-in using browser, you’ll usually get bits to install a working plug-in and ActiveX Control. If you go in with MSIE, no promises. That was what he had done; use the bits MSIE found for him and hope for the best. I removed everything from my machine again, went to the website in MSIE, let it install the bits it found, closed MSIE and started Firefox, and that was the answer.
Oh, so the title. About the time my memory went fuzzy, I started getting shortcuts repeatedly installed on my desktop and in my quicklaunch box. Fucking shortcuts. Anyone who makes installers that add shortcuts anywhere should be shot. And then we should go to work on them. The entire company should be barred from doing business in any country Americans think they know how to pronounce. Fucking shortcuts.
Did I mention that this happened on a Friday afternoon? Thank God it’s Friday. Lins left a note on my desk at home saying, basically, lets go find a place for dinner that knows how to make a decent steak. Thank God it’s Friday.
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